Help

  1. What forms of payment do you accept?
  2. Is it safe to use my credit card on Bolerojacketshop.com?
  3. Is my personal information kept private?
  4. How much do you charge for shipping?
  5. How long will it take to receive my order?
  6. How will I know my order was sent?
  7. What if my dress doesn't fit?
  8. When is my credit card charged?
  9. Does Bolerojacketshop.com sell factory seconds or irregulars?
  10. Do you sell gift certificates?
  11. How do I use my coupon code?
  12. How does the insurance policy work?

What forms of payment do you accept?

BoleoroJacketShop.com accepts PayPal only .

Is it safe to use my credit card on BoleroJacketShop.com ?

Absolutely. Shopping at BoleroJacketShop.com is 100% secure. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and authorized BoleroJacketShop.com representatives ever see it. In addition, we are a Yahoo! Shopping Store, so you can be assured that shopping online at BoleroJacketShop.com  is safe and secure.

Is my personal information kept private?

Of Course. At BoleroJacketShop.com , we consider the information you choose to share with us extremely personal and confidential. Our promise to you is that we will not share or sell any of your information to any third party for any reason. We understand the frustrations of junk mail and we adhere to this policy very strictly.

How much do you charge for shipping?

See our Shipping rates for domestic and International orders.

How long will it take to receive my order?

For most Domestic orders,  order processing time takes 2-3 days from the time you place your order. Shipping Time is as follows:

1.  All USPS Priority orders being shipped to domestic destinations will take 2 to 3 business days to reach its destination.

2.  All USPS Express order being shipped to domestic destinations will take 1 to 2 business days to reach its destination. (90% of Express Mail shipments will be delivered next 

     day)

Please be aware that Bolerojacketshop.com uses the US Postal Service for delivery of your order. Once we deliver your order to the Post Office we no longer have control of the time it take the Post Office to deliver your order to you. The Shipping Time listed above is provided to us by the US Postal Service and is only and estimation. Please place your order as early as possible so as to provide ample time for delivery. 

How will I know my order was sent?

We will send you an email with a tracking confirmation link in order for you to track your package once it has been shipped. If you have not received an email tracking confirmation email, then you order is still being processed.

What if my item doesn't fit?

We ask that our customers be familiar with our Exchange Policy as there are no refunds given under any circumstances. Please Click here to view the Exchange policy.

When is my credit card charged?

Upon your order being placed,  your credit card company will put a HOLD on the amount of your order. Your credit card has  not been  charged until we actually ship your order.  All orders are subject to verification and must all credit cards are required to have the correct creditcard billing address and the CVV number and expiration date. In some instances when the shipping has not been added to your order, we will add the correct shipping cost to your total and charge for the cost of your items, plus shipping.

Does BoleroJacketShop.com sell factory seconds or irregulars?

No. BoleroJacketShop.com only sells absolutely BRAND NEW ITEMS of the highest quality designer style merchandise. The item styles that we offer, are the same or similar to those found in many of the finest department stores.

Do you sell gift certificates?

Bolerojacketshop.com gift certificates can be found at the bottom of our pages, called "Gift Certificates" link of our site, and are available in several different denominations.

To order and send a gift certificate simply:
1) Select the denomination you wish to purchase
2) Add the Gift Certificate to your Shopping Bag and proceed to checkout
3) In the "SEND TO" section, enter the recipient's name and email address for delivery
4) Enter the sender's name and an optional message in the "COMMENT" section

Please note:
* A coupon code will be sent to the individual by email.
* Gift Certificates are not redeemable for cash.

How do I use my coupon code?

To use the promotional code you have, please follow these steps:

  1. Choose the items you wish to purchase
  2. When you have finished shopping, click on your shopping bag. The items you are ready to buy will be listed. Click on "Check Out".
  3. The next screen will show you the items you selected. Under your listed items will be a field that says, "COUPON CODE"
  4. Enter the promotional code you wish to use, fill out necessary information and then click "Continue".
  5. Your promotional code will be automatically applied on the review Order page.

Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.

How does the insurance policy work?

We strongly recommend that our customers purchase insurance for your order. Insurance is $3.00 for most Items. Insurance is covered by Bolerojacketshop.com and in the event that your package is lost, we will send a replacement dress provided that the USPS tracking number does not have any record on your package. We do not offer refunds.  If your order is insured, we are only able to send a replacement dress or issue you store credit.